Shipping Info
You are always welcome to email us with any questions you might have, we will get back to you faster than green grass through a goose. howdy@southernfactor.com
Below are some common questions about shipping
How fast is your turn-around time?
We aim to get your order shipped as soon as possible. As each product is made-to-order, the time we need to process your order varies, usually, your stuff will ship within 3-5 days, sometimes earlier.
How do I know when my order will arrive?
Once your order is shipped, you will receive an email containing yer tracking code. Please contact us if you need help finding your tracking code.
What are your shipping costs?
Because yer sweet, we offer free shipping if you order products for over $30. Ain’t that a sweet deal?
It says my order has been delivered but I ain't got it!
Hold your horses sweet pea! There are a few things you can do before ya throw a hissy fit. See here below;
- Sometimes the USPS are as fast as a herd of turtles and sometimes they mark a package as delivered before the actual delivery has happened (don’t ask us why, it’s just how it is sugar). Wait a couple of days and see if they turn up.
- Most of the time yer package has been delivered to a family member or a neighbour and they forgot to tell ya. So we suggest asking around the neighbourhood (even though we doubt they’ll tell you the truth – who wouldn’t want to rock of our beautiful tees!)
- If none of the above worked, things are getting serious and I reckon yer package might got stolen perhaps. Get in touch with us and we’ll guide you through it.
