Frequently Asked Questions
You are always welcome to email us with any questions you might have, we will get back to you faster than a one-legged man in a butt-kicking competition. howdy@southernfactor.com
We aim to get your order shipped as soon as possible. As each product is made-to-order, the time we need to process your order varies, usually your stuff will ship within 3-5 days, sometimes earlier.
Once your order is shipped, you will receive an email containing yer tracking code. Please contact us if you need help finding your tracking code.
As all of our products are made-to-order, we do not offer returns. Please make sure to check the size charts provided on the product page before placing your order.
Should your product look like it fell out of the ugly tree and hit every branch on the way down upon delivery, please contact us and we’ll help you get it right.
We try to fulfill your order as soon as we can, they are sometimes out the door and on it’s way to you after only 12 hours! Should you change your mind, please contact us within 6 hours of purchase.
All our product are ethically made. No sweatshops and no child labour here.
We only allow for one coupon code per purchase. Coupon codes can only be used on full priced product.
We provide size and measurement charts on the product page of each product.
